ECH Keep Connected

Older Australians COVID-19 Support Line and Hygiene Tips

A new dedicated support line has been launched to help older people and carers with any questions or concerns they have regarding COVID-19.

The line has staff available to answer questions on a range of topics including aged care and At-Home services, advice for people living with dementia during COVID-19 and general support including help for people feeling lonely or isolated. Staff can also provide advice about meals, shopping and community connection, plus offer callbacks to check on how people are going.

The support line is funded by the Australian Government and is offered in collaboration with four of Australia’s leading organisations for older people; the Older Persons Advocacy Network (OPAN), Council of the Ageing Australia (COTA), National Seniors Australia and Dementia Australia.

Keep your hands virus free

One of the most common ways for viruses to spread is from touching a surface with the virus on it and then touching your face.
The best way to prevent this is to regularly clean your hands with soap and water or use hand sanitiser. Make sure you clean under rings or other jewellery.

You can also limit what you touch by:

  • Pressing buttons, such as pedestrian crossings, with your elbow
  • Opt for contactless payment, such as PayWave
  • Wear single use disposable gloves when shopping or using a petrol pump and ensure you dispose of your gloves after every use

You can also transfer the virus to your mobile phone if you use it while you are out and about, so it is a good idea to regularly give it a clean.

Keep your phone virus free

  • Unplug your phone. Remove cases or covers
  • Spray microfiber cloth with 70% isopropyl alcohol
  • Turn phone off and wipe down. Clean both front and back
  • Allow the phone to dry completely for at least 15 min
  • Use a dry cotton swab to clean small areas

The Older Australians COVID-19 Support Line is available on 1800 171 866 from 8am to 5.30pm Adelaide time, Monday to Friday except Public Holidays.