ECH Keep Connected

Inclusivity Gets Tick of Approval

ECH is thrilled to announce that we have achieved the Rainbow Tick accreditation for another three years.

Rainbow Tick accreditation is given to organisations that meet six national standards of inclusive practice and service delivery for LGBTI (Lesbian. Gay, Bisexual, Transgender, Intersex) clients.

In 2017 ECH was the first South Australian aged care provider to receive this accreditation and has since continued to develop quality services for older people to be able to access aged care in a culturally safe way.

These include the award-winning LGBTI Connect service, Rainbow Social Program and the Home Visiting Program. ECH Community Engagement and Diversity Manager Robyn Lierton says ECH is proud to be inclusive and has created an environment where LGBTI people feel welcomed.

“Achieving Rainbow Tick accreditation for another three years makes me feel incredibly proud to work for an organisation that takes inclusivity seriously and makes access to aged care services a priority for all,” says Robyn.

LGBTI Connector Stephanie is extremely pleased to be part of such a proactive and supportive organisation.

“Achieving Rainbow Tick accreditation means a lot to the LGBTI people in the ECH community as it reinforces the support and acceptance shown by ECH,” says Stephanie.

Fellow LGBTI Connectors Pam and Barry agree, “receiving this accreditation for the second time confirms that our approach is working and offers guidance to build on and expand our work.”

“Achieving the Rainbow Tick verifies the commitment that ECH has made to support the LGBTI community, by providing assistance on what aged care services are available and how to access them. The ECH LGBTI Connect Team also offers support through programs designed to reduce social isolation, which have been particularly important during COVID-19 restrictions,” adds LGBTI Connector Margaret.

Although Rainbow Tick accreditation is focused on inclusive practice for LGBTI communities, the actions required to meet accreditation mean that ECH delivers culturally safe services for all members of the community.

ECH is continually improving its services and has many other accreditations including Quality Innovation Performance (QIP) Accreditation and the Livable Housing Design Australia (LHA) Gold Accreditation for retirement villages at Warradale and Penneys Hill.

ECH is on the forefront of the aged care industry in striving to continually provide high levels of quality service to meet the changing needs of people now and into the future.

The accreditations ECH has achieved demonstrates the organisation’s commitment to helping support people to remain living confidently and independently at home as they age.

For more information about ECH’s commitment to diversity and other accreditations, visit